- Make sure you are in the patient’s MyChart page, NOT the parent/guardian’s. You can toggle between the two pages from the top right corner on both website and phone.
2. Select the menu button ( 3 horizontal lines) at the top left corner. In the search the menu field type “records” and select Sharing Hub.
3. On the sharing hub main page, select “request formal copy of health record.” You can also get to the next step by selecting the healthcare provider box, and on the next screen select “request a formal copy.”
4. To begin the process of requesting records, you will select the location that you are requesting records from (ie select Children’s Medical Center to request records from our office).
5. Once you select the location, you will be prompted to fill out the required information to indicate where your records should be sent and what information should be included.
6. You will then select “continue” and be taken to the next page where you must click that you agree to the consent for release of information. Then select “send request”.
7. To complete the process you will be directed to the end of the request and will need to select “set up notifications” to be notified once those records are available.
